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Terms and Conditions
  -  Terms and Conditions

Terms and Conditions

Use of services

Certain sections of, or offerings from, the Services may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use.

We reserve the right to close, suspend, or limit access to your account and/or the Services in the event that, in our sole discretion, (a) we are unable to obtain or verify identity or eligibility; (b) the security of your account has been compromised; or (c) your account has been used in or seems to have been used in, a nefarious manner.


The Privacy Policy is incorporated by reference into these Terms of Service, and your agreement to be bound by these Terms of Service means you are also bound by the Privacy Policy.

Return Policy

In the absence of gross negligence or wilful default on our part, items sold are neither cancellable nor refundable following receipt of Pearl Lam Galleries’ purchase confirmation email. All ordered item(s) and quantities cannot be changed, and no refund request will be accepted unless the customer finds the product(s) damaged or defective at the time of delivery/collection. Damaged or defective product(s) may be replaced in accordance with the following procedures.

To apply for damaged/defective product replacement, please contact us via within 7 calendar days of receipt of your order, providing the following information in your email:

  1. Your name & contact details
  2. Your order number
  3. Reason for requesting an exchange
  4. Supporting photo(s) and/or video(s) clearly showing the damage or defect affecting the product(s)

Please note that Pearl Lam Galleries may request additional supporting information, including (a) proof of identity or (b) proof of address.

Please be aware that Pearl Lam Galleries has the full right to decide whether a product is eligible for exchange.

Errors, Corrections, and Changes

We do not represent or warrant that the Services will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Services will be correct, accurate, timely or otherwise reliable, or appropriate for your use. We may make changes to the features, functionality or content of the Services at any time. We reserve the right in our sole discretion to edit or delete any information or Content appearing on the Services.

Third-party content

Third-party content may appear on the Services or may be accessible via links from the Services. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations, or any other form of content on the Services. You understand that the information and opinions in the third-party content represent solely the thoughts of the author and are neither endorsed by nor do they necessarily reflect our belief.

Unlawful Activity

We reserve the right to investigate complaints or reported violations of these Terms of Service and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.


You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers or information and documents, attorneys, advertisers, products and service providers, and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of these Terms of Service or use of the Services.

Use of information

We reserve the right, and you authorize us, to use and share, in any manner consistent with our Privacy Policy, all information regarding your use of the Services. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, a “Submission”) will forever be our property. We will not be required to treat any Submission as confidential and will not be liable for the use of any ideas provided by you (including without limitation, product, service or advertising ideas). We will not incur any liability as a result of any similarities that may appear in our future products, services, or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature. We will be entitled to use the Submission for any commercial or other purposes whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Copyright Complaints

We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the infringing material is located on the Services;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the alleged infringing use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can reach us directly by emailing us at with the subject “Copyright Infringement.” Please note that we may request additional information before removing any allegedly infringing material.

Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Services and the Content provided therein.

International Duty and Tax

International customers may incur additional charges from the courier. International Duty and Tax are calculated according to the importing country, subject to regulations by local customs authorities. It is not included in the order total at the time of checkout. The buyer assumes all responsibilities of such claims made with the shipping carrier, prior to the release of shipment. We will transfer the fees we collect to the courier to process your international shipment.


Payments can be made through bank transfer, payable to the account detailed on the checkout page. Additionally, credit card and e-wallet payments can also be made via platforms such as Paypal, Stripe and Yedpay. If you wish to use these payment platforms, please contact us directly at for more information.

By paying for an order using one of the above payment methods, you confirm that the credit/debit card(s) account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Pearl Lam Galleries, we will not be liable for any delay or non-delivery of the goods ordered.

Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on the Website and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of gross negligence or wilful default on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.

Purchase will not be complete until payment has been received, either through bank transfer, credit card payment, or e-wallet transaction. If payment is not issued, the gallery may suspend the supply of the products until we have received the outstanding amounts.